SL Quick Pay tips and tricks

Tips & Tricks for Catalina API for SL: Error Retrieving the COM class factory …

When you have an installation of Catalina’s API for Dynamics SL and you are receiving this error in your log files:

Err:Retrieving the COM class factory for component with CLSID {A440BD76-CFE1-4D46-AB1F-15F238437A3D}

This error is limited to SL7 installations and sometimes occurs during checkout or placing and order upon intial install of Catalina products; but usually after SL client updates or changes.

The problem is related to missing registry entry for: capicom.dll. This file is required by the the Microsoft Solomon components and used for database access. Capicom.dll is included in a variety of MS products and should already be located on the computer.

Common installation paths:
c:\program files\common files\microsoft shared\capicom.dll
C:\Program Files (x86)\Common Files\Microsoft Shared\CAPICOM\CapiCom.dll

If the file is not located there, we suggest doing a file system search for “capicom.dll”.

Once you have located the file on your server, you need to register it.

  • Pull up a command prompt and change to the directory where the capicom.dll file is located.
  • Enter: regsvr32 capicom.dll
  • Test your catalina install

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