Sending Information to Catalina Support

There are times that you might have questions or problems when developing using an API. You contact support and they will ask you to send you the “payload” you are using when communicating with the Catalina API for Dynamics SL. The easiest way to do this, if you are using Postman as your testing environment, is to export the code. This is done in these simple steps

Step 1:
Got to your postman tab you are making the API call from and click on the “Code” link on the right of the screen

Step 2:
On the popup, click on cURL and then copy the text provided, paste it into an email, and send to Support.


SL Quick Pay tips and tricks

Tips & Tricks for Catalina API for SL: Error Retrieving the COM class factory …

When you have an installation of Catalina’s API for Dynamics SL and you are receiving this error in your log files:

Err:Retrieving the COM class factory for component with CLSID {A440BD76-CFE1-4D46-AB1F-15F238437A3D}

This error is limited to SL7 installations and sometimes occurs during checkout or placing and order upon intial install of Catalina products; but usually after SL client updates or changes.

The problem is related to missing registry entry for: capicom.dll. This file is required by the the Microsoft Solomon components and used for database access. Capicom.dll is included in a variety of MS products and should already be located on the computer.

Common installation paths:
c:\program files\common files\microsoft shared\capicom.dll
C:\Program Files (x86)\Common Files\Microsoft Shared\CAPICOM\CapiCom.dll

If the file is not located there, we suggest doing a file system search for “capicom.dll”.

Once you have located the file on your server, you need to register it.

  • Pull up a command prompt and change to the directory where the capicom.dll file is located.
  • Enter: regsvr32 capicom.dll
  • Test your catalina install