Quick demo I did on our SMS Central product to allow your customers to download product documentation to their phone by just texting a picture of a barcode on the product.
Give your customer quick access to product, safety, and other documentation without an app or website. Your customer can just text a picture of a product barcode from their phone (no app needed). SMS Central will then text the document back to your customer’s phone based on that barcode. You can store your documents in SharePoint, OneDrive, DropBox, a file server, a document imaging system (like Metafile or Papersave), or most any other location. SMS Central will decode the barcode and retrieve the proper image and send to your customer or field personnel.
Getting product documents to your customers and your field technicians is always difficult. SMS Central makes it easier. Your customer or field personnel only needs to take a picture of a barcode on the product and SMS text it through SMS Central, which will look up the proper document and text it back. No app is needed, no website, no jotting down of serial numbers and then running to a computer to google. Just simply text a picture and get the document.
You can link any type of barcode to a document. Whether it is a manufacturer’s barcode or you have your own barcode standards. We just link that barcode to a document and when a customer or field person texts a picture of a matching barcode or QR code, we lookup the appropriate document and send it back to them.
Documents can be stored in SharePoint, SQL Server, Azure Storage, Web, or we can store it for you in our cloud storage.
Over the weekend, I connected our home hydroponics system to Catalina Technologies SMS Central messaging system. This system allows you to receive notifications from your sensors as well as even control devices just using SMS messaging. No apps needed. You can even control devices and get notifications from an old school flip phone.
Here is a video I took of doing simple control of lighting and hydroponics pumps just using SMS messaging.
There are many times where someone out in the field doesn’t have access to a field service app. Or doesn’t need one. SMS is one of the easiest ways for relaying information.
Catalina Technology’s SMS Central now automates communication between systems like help desks, dispatch, CRM, service, and others by giving two-way communication between the technician or sales guy, in the field, and your back-office system.
This means that you can send dispatch SMS notifications and the person receiving those SMS messages can then respond to them by simply replying to the text message. SMS Central will update the back-office system based on the mobile user’s SMS reply. All without any special app.
1. Create a service call in your dispatch or other system
Create a service call, sales opportunity, customer service case, etc. in your back-office system system like you always do.
Assign it to one or more people.
SMS Central will automatically pick this up, from your system, and send as an SMS Text Message to the assigned people.
2. SMS Central then automatically sends an SMS message, from your back-office system, to the assigned person
Send to any phone with SMS (even including old flip phones).
Can be done hands free with Siri, Cortana, or Google Assistant to do voice response of texts!
Customize the messages that are sent out.
Your field personnel can actually respond to the SMS message with customizable acceptable responses like “Yes”, “No”, “In route”, “can’t make it”, or any other response you want.
If the person doesn’t respond to the message, SMS central has routing and escalation capability to send to others.
Responses can even include pictures, files, video, GPS coordinates, or other attachments. SMS Central will save this for you.
3. SMS Replies are automatically routed back to your system!
Your system is automatically updated based on the response that was sent back.
Any additional replies to this SMS text thread will be logged as notes or history in your system.
Attachments such as pictures, files, video, voice, and GPS coordinates will be stored and tied to the service call.
